I spoke to Trucker's Emergency Roadside Services Corporate Management today 20th of February 2007 who responded to my official complaint in regards to my unsatisfactory service accusation.
I may report that the gentleman who is apparently upper management
expressed concearn for my complaint and agreed to investigate the sales representitive who led me to believe that Pro-Driver Emergency Roadside Service implied
an 18 wheeler.
I may tell you now that the name of the organisation is TVC Pro-driver,
Over the road protection services.
I believe this organisation to be honest and committed to Pro-Driver satisfaction but as the gentleman from their Corporate office explained,
Truck Stop Sales Rep's are sometimes a little over zealous in their sales pitch forgetting to explain the program in detail thus causing confusion and a misunderstanding when it comes time to deliver the goods.
I translate this to mean...a little dishonest!
This seems to be generalised in our industry starting with Dispatchers!
Hee! Hee! Hee! ( Now! Now! it's just a joke Guys! )
The bottom line is that the Organisation has apoligised for their sales Rep's
failure to properly explain and follow up with their customer which is me and have promised to completely refund my initial investment as a top level member!
I must say that I did not expect this type of positive reaction and feedback from the organisation but life is full of surprises and I will end by saying that
when I recieve my refund all will be forgivin!
and just a footnote to the Sales Rep, Never judge a book by it's cover!
Wildbill.........Ornry as ever!!