I signed up for a Driver Program in Detroit Michigan a couple of months ago and I was told by the Rep that the program was tailored especially for the Independant Owner Operator with roadside emergency service benefits anywhere in North America and legal representation for any and all legal issues pertaining to the trucking industry.
I paid a $100.US up front for the program with a promise to pay $48.US a month for 12 months.
On their written contract there is a picture of an 18 wheeler at the top of the page and written below is the benefits such as roadside emergency service for example if you should run out of gas someone will run out to you wherever you are in Canada or United States with a couple of gerry cans and get you going again with no charge.
The other service is battery boosts again with no charge.
I believed this to be quite a deal and a half until a couple of days ago,I needed a boost for one of my trucks.
I pulled my Driver member service card out and called the good folks over at their 24hour emergency dispatch service and requested a boost.
They took down all the information including make and year of truck and promised to get a roadside service out to my driver as quickly as possible!
5 hours later and one frozen driver still no emergency roadside service so we called our own people in to get our truck and driver going again.
The 5 hours of unecessary downtime caused us to lose the load we were on our way to pick up and cost the company valuable time and money.
The next day,I called Driver member services to inquire about their failure to assist us the day before only to be told by their Rep that they only provide roadside emergency services to 4 wheelers!!
I forgot to read the fine print! ( Stupid me! )
ADVISORY
( To protect this site's integrity ,I am restricted from identifing the emergency 24 hour Roadside Driver Service )
The moral to the story is: Always take the time to read the fine print or you may be left standing out in the cold!!
Wildbill
